Common questions about ordering and shipping. Still stuck? Contact us.
Common questions about ordering and shipping. Still stuck? Contact us.
At Direct From China we import quality products from China for the South African market. Because most items are sourced to order and consolidated into a monthly shipment, please review the timeframes below before ordering.
Once your payment has cleared into our account, your order is processed within 2–5 business days (excluding weekends and public holidays). In-stock items are prepared for dispatch immediately; to-order items are allocated to the next monthly shipment.
We receive a consolidated shipment from China once a month. To secure space on a given shipment, your order must be placed and paid before the order cut-off — 10 days before that shipment departs. Orders placed after the cut-off roll over to the following month's shipment. You can see every upcoming shipment, its cut-off and its estimated arrival on our Shipping Schedule.
After a shipment departs China, estimated delivery lead times are:
Delivery timeframes are estimates and may vary due to shipping schedules, customs clearance, or periods of high demand. While we aim to meet the original schedule, unforeseen circumstances may occasionally extend the delivery window. Should a material delay be expected, we will let you know at order confirmation and keep you updated.
Over 10 years connected to suppliers across Mainland China
We specialise in sourcing almost any item from Mainland China. We do not hold equipment in stock, so once you ask for something, our team finds it for you, usually within 24 to 48 hours.
The products shown on this site are items we have already shipped to other countries without problems. Looking for something specific? Tell us and we will source it.